Votacall, a leading Hosted VoIP Provider, delivers a Hosted VoIP Phone System to Almeida & Carlson Insurance to enhance communications across three locations and provide feature-rich connectivity for their mobile workforce.
Almeida & Carlson Insurance Agency is a successful Massachusetts based business handling multiple product lines in both the personal and business insurance markets. The organization had on-premise phone systems at each location connected by a traditional MPLS solution. This traditional implementation allowed for the desired multi-site connectivity, but at large monthly expense when the hardware maintenance, MPLS and standard carrier services with usage were factored in. Almeida & Carlson needed a solution that was cost effective without sacrificing functionality. Almeida & Carlson selected the Votacall fully managed Hosted VoIP phone system to deliver the necessary functionality in a cost effective manner across their corporate landscape.
As an Insurance Agency with multiple products and business units, Almeida & Carlson recognizes the value of technology especially when considering how competitive the market has become. If they fall behind the technological curve and the communications experience suffers, so will their business. At the same time the organization must be responsible when it comes to their expenses. Almeida & Carlson wanted the best of both worlds; pay less and get more. "The Votacall Hosted VoIP PBX allowed us to have the necessary features and functionality at a reduction of nearly 50% in monthly telecom expenses," said Sean Peacock, Executive at Almeida & Carlson. "With Votacall, we not only benefit from a reduction in expenses, we also get the peace of mind that our phone system is future proof and because it is a fully managed service, we can concentrate on our business while Votacall focuses on our telecommunications."
Almeida & Carlson has locations on Cape Cod which can be susceptible to power outages due to inclement weather which was always of great concern from a business continuity standpoint. "A Disaster Recovery and Business Continuity plan is critical to the success of our business and Votacall provided the technology and the plan to address this," adds Peacock. "With Votacall Hosted VoIP, our company is protected from equipment failures, power outages and disaster scenarios. In a competitive market like insurance, that is a tremendous value to our organization."